Refund policy

At URBAANCARTEL, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact us so we can help.

Returns

We accept eligible returns within 30 days of delivery, unless otherwise stated on the product page.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging, tags, and accessories when applicable.

  • Proof of purchase may be required.

  • Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect, defective, or damaged item, contact us as soon as possible at:

etechshopify4@gmail.com

Please include your order number and clear photographs of the item and packaging when applicable.

We will review the issue and provide an appropriate resolution.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or an eligible defective/damaged item, we will work with you regarding the applicable return shipping arrangements.

Non-Returnable Items

Some products may not be eligible for return, including items that are:

  • Used or opened where return restrictions apply

  • Personalized or custom-made

  • Perishable

  • Restricted for hygiene or safety reasons

  • Clearly identified as final sale

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We will attempt to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return policy may apply.

Contact Us

For return or refund questions, contact: