Shipping policy
Last updated: September 23, 2026
At URBANCARTEL, we work to process and ship orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or holidays.
During periods of high order volume, promotions, holidays, or circumstances outside our control, processing may take longer.
Shipping Times
After an order has been processed, estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.
Typical delivery estimates may be:
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Standard Shipping: approximately 3–5 business days
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Economy Shipping: approximately 5–8 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs procedures, incorrect addresses, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed during checkout based on the customer's shipping address, available shipping method, order details, and applicable promotions.
Any free-shipping offer will be subject to the terms displayed at the time of purchase.
Tracking Information
When tracking is available, a tracking number may be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after the carrier receives or scans the package.
Delivery Delays
Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control.
If your order appears delayed, please contact us at:
We will assist you in reviewing the available tracking information.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order has not yet shipped, contact us as soon as possible if you need to correct your address.
Once an order has shipped, we may be unable to change the delivery address.
Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by applicable law.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate.
Contact us if you still need assistance, and we will review the available shipping information.
International Orders
For international shipments, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country where applicable.
These charges are generally outside URBANCARTEL's control.
Third-Party Fulfillment
Some orders may be fulfilled or shipped using third-party fulfillment or logistics providers.
Where applicable, orders may ship from a location different from the customer's destination or from the location associated with URBANCARTEL.
Contact Us
For questions regarding shipping, please contact:
URBANCARTEL
Email:arhambandesha700@gmail.com
Shipping Address: 235 BOYD AVE FL 1 JERSEY CITY NJ 07304-1103