Shipping policy
Thank you for shopping with Vosella. We aim to process and ship orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotions, or periods of unusually high order volume.
Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, and other factors.
Estimated shipping times displayed at checkout are estimates and are not guaranteed delivery dates.
Shipping Confirmation
Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to become active after shipment.
Shipping Delays
Vosella is not responsible for delays caused by circumstances outside our reasonable control, including:
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Carrier delays
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Weather conditions
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Natural disasters
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Customs processing
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Government restrictions
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Incorrect or incomplete shipping information
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Other unforeseen circumstances
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you provide an incorrect or incomplete address, contact us immediately at:
We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Stolen Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
Contact us if you need assistance investigating the shipment.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are not necessarily included in the product price or shipping fee unless specifically stated.
Contact Us
For shipping questions, please contact: